Time of delivery

Shipping

Orders received before 12 noon (AM - UTC/GMT+1) will normally be despatched by 12 midnight of the same working day. Orders received after 12 noon (AM - UTC/GMT+1) will normally be despatched within the next 24 hours.

Working days are from Monday to Friday, excluding Italian holidays. *

An extra working day, compared to the above terms, is required for orders paid for by credit card to allow for standard administration procedures; timing may change if any problems arise. If the payment is not confirmed within 14 days, the order will be cancelled.

For orders paid for by bank transfer, delivery times will be calculated upon receiving payment confirmation.  If the payment is not confirmed within 14 days, the order will be cancelled.

Luisa Spagnoli will send a mail to the customer confirming despatch of the order. The mail will include a link to allow customers to track the  delivery.

Delivery times

In Italy, deliveries will take 1/2 working days. An extra working day is required for deliveries to Calabria and the Islands.

For EU Countries deliveries will take 2/3 working days by standard delivery, 1/2 working days by Express delivery, where available.

For all other destinations, deliveries will take up to 5 working days by standard delivery, 2 working days by Express delivery, where available.

For deliveries to countries imposing customs clearance procedures, there may be a slight delay compared to the estimated delivery times; the goods will, in any case, be delivered within 30 days, in accordance with the laws in force. 

* Italian holidays when shipping and deliveries are not available: January 1st, January 6th, Easter Sunday and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th and 26th.